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Frequently Asked Questions

  • Can you ship my order in discreet packaging?

    Yes! All of our orders go out in plain white padded envelopes or unmarked brown boxes with no logos or identifying information to ensure your privacy.

  • Will I need to sign for my package?

    Receiving a package is often an exciting experience for any recipient, but signing for your package can be a daunting task. By law, all items must be signed for by an adult – this means that even if you’re expecting a small package, you will still need to provide your signature.

  • Why can't you ship to my state?

    We are unable to ship to certain states due to state restrictions on vaping products. Some states have banned the sale of flavored vaping products with nicotine, while others have banned the sale of all vaping products. We are always working to update our shipping restrictions, and we hope to be able to ship to your state in the future.

  • How do I start a return?

    We're sorry to hear that you're not happy with your Vape Tyson. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, including the original packaging. You'll also need the receipt or proof of purchase.

    To start a return, you can contact us here. Explain your issue and we will assist the best we can. Please note that returns will need to be sent to the following address: 24625 Halsted Rd. Farmington, MI 48323.

  • What payment methods do you accept?

    We accept all major credit cards including Apple Pay.

    We understand the need for convenience when it comes to making payments and for this reason we accept all major credit cards. Whether you’re paying for a single item or multiple items, our payment system is designed to make the checkout process as secure and easy as possible.

  • Why do I need to submit my ID?

    We require all customers to submit a valid ID when using our age checker. This is to ensure that we are only selling our products to adults. We are committed to preventing underage vaping, and we believe that age verification is an important part of this effort.

    We understand that some customers may be hesitant to submit their ID, but we assure you that your information will be kept confidential. We will only use your ID to verify your age, and we will not share it with any third parties.

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