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Frequently Asked Questions

  • What if my vape has technical issues?

    JBrands is responsible for any defects in Tyson Vapes, regardless of where they were purchased. Please contact Bryce at Bryceg@Jbrands.com so he can help you determine the best course of action. When you email him, please be as descriptive as possible about the issue you're experiencing so he can better assist you.

    Please note that in order to receive a new vape, you will need to send back the defective vape. Once we receive the defective vape, we'll send you a new one as soon as possible.

    We appreciate your patience and understanding. We're here to help, and we want to make sure that you're happy with your Tyson Vape.

  • How do I charge a Tyson Vape? How do I know it is Charging?

    Knowing how to charge your Tyson vape correctly is essential for ensuring you get the most out of it. Fortunately, charging your Tyson vape is incredibly easy, as all you have to do is plug in the USB-C cable that comes with every device. You know that your vape is charging when a blue light indicator on the bottom turns solid blue.

  • Does Tyson’s Vape contain any THC? 

    Tyson's Vape is THC-free.

  • How do I become a wholesaler?

    Are you interested in becoming a wholesaler for Vape Tyson? We would be happy to work with you to find the right products for your business. Our wholesale page has all of the information that you need, including our distributors and their contact information. Please feel free to contact us if you have any questions.

  • My vape is defective but I did not purchase it from Vapetyson.com. Would you guys be able to replace it?

    JBrands is responsible for any defects in Tyson Vapes, regardless of where they were purchased. Please contact Bryce at Bryceg@Jbrands.com so he can help you determine the best course of action. When you email him, please be as descriptive as possible about the issue you're experiencing so he can better assist you.

    Please note that in order to receive a new vape, you will need to send back the defective vape. Once we receive the defective vape, we'll send you a new one as soon as possible.

    We appreciate your patience and understanding. We're here to help, and we want to make sure that you're happy with your Tyson Vape.

  • Where's my order?

    Placing an order online is a great way to get the product you need quickly and conveniently. However, many customers are concerned about where their order is and how they can track it. Fortunately, modern technology has made it easier than ever to track your order and know exactly where it is at any given time. You'll receive automated notifications for all stages of your order, including order confirmation, tracking number, delivery and more.

  • Do you deliver to PO boxes?

    We apologize, but we are unable to ship to PO boxes. This is because we require an adult signature for all deliveries, and PO boxes do not allow for adult signatures.

  • Will I need to sign for my package?

    Receiving a package is often an exciting experience for any recipient, but signing for your package can be a daunting task. By law, all items must be signed for by an adult – this means that even if you’re expecting a small package, you will still need to provide your signature.

  • Why can't you ship to my state?

    We are unable to ship to certain states due to state restrictions on vaping products. Some states have banned the sale of flavored vaping products with nicotine, while others have banned the sale of all vaping products. We are always working to update our shipping restrictions, and we hope to be able to ship to your state in the future.

  • How do I start a return?

    We're sorry to hear that you're not happy with your Vape Tyson. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, including the original packaging. You'll also need the receipt or proof of purchase.

    To start a return, you can contact us here: Return My Tyson Vape. Please note that returns will need to be sent to the following address: 24625 Halsted Rd. Farmington, MI 48323.