Frequently Asked Questions

Device Support

  • Why should I choose Tyson Vape over all other vapes?

    Tyson Vapes are the perfect vapes for those who want a long-lasting, flavorful, and powerful vaping experience. Each disposable Tyson Vape has 7000 puffs, which is 10 times the average vape. Tyson Vapes also gives you more E-juice in every disposable device than any other with 15ml of E-juice. Plus, Tyson’s vape formula is 5% Nicotine Salt, making it more potent and powerful in every puff. Mesh coils reign supreme by working faster with a stronger, more flavorful hit than regular coils. And the powerful 550mAh battery lasts for hours between charges. A USB-C cable comes with every Tyson Vape for convenient charging at home or on the go.

  • How do I charge a Tyson Vape? How do I know it is Charging?

    Knowing how to charge your Tyson vape correctly is essential for ensuring you get the most out of it. Fortunately, charging your Tyson vape is incredibly easy, as all you have to do is plug in the USB-C cable that comes with every device. You know that your vape is charging when a blue light indicator on the bottom turns solid blue.

  • What if my vape has technical issues?

    JBrands is responsible for any defects in Tyson Vapes, regardless of where they were purchased. Please contact Bryce at Bryceg@Jbrands.com so he can help you determine the best course of action. When you email him, please be as descriptive as possible about the issue you're experiencing so he can better assist you.

    Please note that in order to receive a new vape, you will need to send back the defective vape. Once we receive the defective vape, we'll send you a new one as soon as possible.

    We appreciate your patience and understanding. We're here to help, and we want to make sure that you're happy with your Tyson Vape.

  • When do I know my Tyson Vape is out of juice?

    Diminished flavor: When the flavor starts to wear off, and vapor becomes tasteless and dull, it usually means that the wick of your disposable is getting dry.

    Burnt taste: A burnt hit on a disposable means that the liquid finished before the battery—if no juice is left in the tank, you may get a nasty hit and maybe notice a slight burning smell.

    TIP: In our experience, you can also burn the coils as a result of vaping too frequently or too heavily. Taking a little break in between puffs is recommended, and if you feel the temperature of the disposable case getting very hot, it’s time to put the product down and give it a rest.

  • Does Tyson’s Vape contain any THC? 

    Tyson's Vape is THC-free.

  • What ingredients are in a Tyson Vape?

    VG and PG are the two main ingredients in e-liquid. VG is a thick, sweet liquid that produces large clouds of vapor. PG is a thin, tasteless liquid that provides a throat hit. Nicotine salt is a type of nicotine that is absorbed more quickly by the body than regular nicotine. This makes it a good option for vapers who are looking for a stronger nicotine hit. Natural and artificial flavors are added to e-liquid to give it a variety of flavors.

  • How much Juice is in my Tyson vape, how much nicotine is in my Tyson vape?

    • Each device contains 15ml of vape juice with 5% nicotine salt.
  • My vape is defective but I did not purchase it from Vapetyson.com. Would you guys be able to replace it?

    JBrands is responsible for any defects in Tyson Vapes, regardless of where they were purchased. Please contact Bryce at Bryceg@Jbrands.com so he can help you determine the best course of action. When you email him, please be as descriptive as possible about the issue you're experiencing so he can better assist you.

    Please note that in order to receive a new vape, you will need to send back the defective vape. Once we receive the defective vape, we'll send you a new one as soon as possible.

    We appreciate your patience and understanding. We're here to help, and we want to make sure that you're happy with your Tyson Vape.

  • How do I become a wholesaler?

    Are you interested in becoming a wholesaler for Vape Tyson? We would be happy to work with you to find the right products for your business. Our wholesale page has all of the information that you need, including our distributors and their contact information. Please feel free to contact us if you have any questions.

Shipping & Delivery

  • Where's my order?

    Placing an order online is a great way to get the product you need quickly and conveniently. However, many customers are concerned about where their order is and how they can track it. Fortunately, modern technology has made it easier than ever to track your order and know exactly where it is at any given time. You'll receive automated notifications for all stages of your order, including order confirmation, tracking number, delivery and more.

  • What if I need to change my order after I’ve placed it?

    If you have not yet received your shipping confirmation email, please contact us and we may be able to make changes to your order. If you have already received your shipping confirmation email, your order has already been shipped and we cannot make any changes. We apologize for any inconvenience this may cause.

  • How soon can I get my order? What shipping methods do you offer?

    - All deliveries must be signed by an adult signature. 

    - Orders placed before 4 pm EST Monday-Friday will ship the same day.

    - Orders placed after 4 pm EST Monday-Friday or on weekends will ship the following business day.

    - Shipping typically takes 1-5 business days.

    - Shipping is $15 per order.

    - Shipping is free for orders over $100.

  • Can you ship my order in discreet packaging?

    Yes! All of our orders go out in plain white padded envelopes or unmarked brown boxes with no logos or identifying information to ensure your privacy.

  • What if my parcel is lost or damaged?

    We are sorry to hear that your parcel has been lost or damaged. We take great care in packaging and shipping our products, but sometimes things happen. If your parcel is lost or damaged, please contact the shipping carrier and if they can’t help contact us immediately so that we can investigate the matter. We will do everything we can to help you get a replacement or refund.

    Here are the steps you can take if your parcel is lost or damaged:

    1.     Check the tracking information. The tracking information will tell you the current status of your parcel. If the tracking information shows that your parcel has been delivered, but you have not received it, please contact the carrier to file a lost package claim.

    2.     Inspect the package. If you have received your parcel, please inspect it carefully for any signs of damage. If the package is damaged, please take photos of the damage.

    3.     Contact us. Once you have checked the tracking information and inspected the package, please contact us so that we can investigate the matter. We will need to know the tracking number, the date the package was shipped, and the condition of the package when you received it.

    We will do everything we can to help you get a replacement or refund. If your parcel is lost, we will issue you a refund. If your parcel is damaged, we will send you a replacement.

  • Will I need to sign for my package?

    Receiving a package is often an exciting experience for any recipient, but signing for your package can be a daunting task. By law, all items must be signed for by an adult – this means that even if you’re expecting a small package, you will still need to provide your signature.

  • Do you deliver to PO boxes?

    We apologize, but we are unable to ship to PO boxes. This is because we require an adult signature for all deliveries, and PO boxes do not allow for adult signatures.

  • Can I change the address on my order?

    Unfortunately, we are unable to change the address on an order once it has been placed. This is due to legalities for state restrictions and age verification for vape products. If you need to change the address on your order, you will need to cancel the order and place a new order with the correct address. To cancel an order, please contact us and we will be happy to help you.

  • How soon will my order be shipped out after I place it?

    Orders placed by 4pm Eastern Time Monday through Friday will ship the same day. Orders placed after 4pm or on a weekend or holiday will ship the next business day.

  • The tracking shows that my package was delivered, but I still don’t have it. What should I do?

    It is possible that your package will be delivered the next business day even if it is marked as delivered. Sometimes, packages are marked as delivered but are not actually delivered until later. 

    If your package is not delivered by the end of the next business day, please check with your neighbors to see if they received it by mistake. Our shipping labels are very clear, but mistakes can happen. You can also contact the shipping carrier directly to see if they have any information about your package.

  • Do you ship Internationally?

    No, we do not currently ship internationally. We are always working to expand our shipping options, and we hope to be able to ship internationally in the future.

  • Why can't you ship to my state?

    We are unable to ship to certain states due to state restrictions on vaping products. Some states have banned the sale of flavored vaping products with nicotine, while others have banned the sale of all vaping products. We are always working to update our shipping restrictions, and we hope to be able to ship to your state in the future.

  • Why is shipping so expensive?

    The vape PACT Act, which was passed in 2020, requires all vape products to be shipped with adult signature confirmation. This adds to the cost of shipping, which is why our shipping rates are higher than for other products. We understand that shipping costs can be a burden, and we are always working to find ways to reduce them. However, due to the factors mentioned above, shipping costs are waived for orders that reach up to $100 or more.

Returns & Refunds

  • How do I start a return?

    We're sorry to hear that you're not happy with your Vape Tyson. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same unopened condition that you received it, including the original packaging. You'll also need the receipt or proof of purchase.

    To start a return, you can contact us here: Return My Tyson Vape. Please note that returns will need to be sent to the following address: 24625 Halsted Rd. Farmington, MI 48323.

  • How long do I have to return my item?

    • You can return an unopened Tyson vape within 30 days of purchase for a full refund.
  • How long is the return process?

    You can expect your return to be processed within 1 week of us receiving it.

  • How long does the refund take to complete?

    You can expect to see the refund in your account within 3-5 business days once it’s processed.

  • Who pays for returns?

    Customers are responsible for shipping costs unless the vape is defective. In that case, we will cover the cost of shipping and provide a return label.

  • Is there a restocking fee?

    No, you are only responsible for shipping charges if the vape is not defective. If the vape is defective, we will cover the cost of shipping.

Payments

  • What payment methods do you accept?

    We accept all major credit cards including Apple Pay.

    We understand the need for convenience when it comes to making payments and for this reason we accept all major credit cards. Whether you’re paying for a single item or multiple items, our payment system is designed to make the checkout process as secure and easy as possible.

  • Why do I need to submit my ID?

    We require all customers to submit a valid ID when using our age checker. This is to ensure that we are only selling our products to adults. We are committed to preventing underage vaping, and we believe that age verification is an important part of this effort.

    We understand that some customers may be hesitant to submit their ID, but we assure you that your information will be kept confidential. We will only use your ID to verify your age, and we will not share it with any third parties.

  • My transaction was declined but my credit card was charged. Why?

    When you make a purchase with a credit card, our merchant first checks to make sure that you have enough money in your account. If you do, the merchant will put the funds in a “pending” state until they can verify your billing address. If there are any issues with your billing address, the transaction will be declined. However, the funds may remain in the pending state for 1-2 business days. We do not have access to these funds at any point, and this is not a permanent charge. If the funds have not been released and returned to your account within 7 business days, please contact us for assistance.

    • If your card is declined because the billing address entered at checkout does not match what is on file at your card issuing bank, please make sure that the billing address that you are entering at checkout matches what the bank has on file. You may need to contact your bank to verify the information.

    The most common reason for a declined transaction is a “Billing Address Mismatch”. If you received this error message, please consider the following:

    Did you recently move?

    • If you have recently moved or changed your address, please update your billing information with your credit card issuer. You can usually do this online or by calling your bank.

    Are you away at college?

    • If you are away at college, you may need to update your billing address to your dorm room or apartment. You can usually do this online or by calling your bank.

    Is your billing address still listed as a parent or family member’s residence?

    • If your billing address is still listed as a parent or family member’s residence, you may need to update it to your own address. You can usually do this online or by calling your bank.
  • Do you accept PayPal?

    Unfortunately, PayPal is not currently an option for payment. We are always looking for ways to improve our customer experience, and we hope to offer PayPal as a payment option in the future.

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